Support

For support, product questions, business inquiries, or app-related assistance, contact Observation Reports, LLC.

Email Support

When Contacting Support

To help us respond efficiently, include your device model, iPadOS version, app version, a short description of the issue, the steps that led to the issue, and screenshots when appropriate. Do not send confidential project information unless you are authorized to do so.

Common Support Topics

App setup and general navigation
Project setup and company/contact management
QA observation report creation
Photo organization, captions, markups, and exhibit ordering
PDF report generation and file export
AI-assisted writing, proofreading, and rewrite tools
Technical library organization and user-maintained references
Timesheets, expenses, proposals, invoices, reminders, and Pro features

Supported Platform

Observation Reports is designed for Apple iPad devices. Feature availability may vary by app version, subscription, device capability, operating-system version, region, and release status.

Recommended Device Performance

Because Observation Reports is intended to retain high-quality photographs and may be used to prepare large reports with many images, users will generally have the best experience on modern iPad models with higher available storage and RAM. Older devices may still function, but performance may vary when handling large reports, many photos, previews, markups, or exported PDF files.

Data and Backup Guidance

Users should maintain independent backups of important reports, photographs, project records, and exported files. Observation Reports should not be treated as the sole archive for critical business or project documentation.

AI Feature Guidance

AI-assisted tools are intended to help with writing clarity, consistency, proofreading, and search assistance. Users must review all AI-assisted output before use and remain responsible for technical conclusions, recommendations, and issued report content.

Response Time

Support response times may vary based on availability, request complexity, release status, and support volume.